Our Commitment to Safe Gaming
jilivc operates on the principle that online gaming should be a source of entertainment — not a cause of financial hardship, stress, or harm. While most of our Filipino players enjoy jilivc's slots, live casino games, and sports betting responsibly, we acknowledge that a small percentage may develop problematic gambling behaviours. For those individuals, jilivc provides accessible, immediate, and effective tools to regain control.
Responsible gaming at jilivc is not a compliance checkbox — it is a core operational value. Every feature on the platform, from account registration to withdrawal processing, is designed with player protection in mind. We do not encourage reckless betting, we do not promote gambling as a source of income, and we strictly enforce the 21 years of age minimum required by Philippine law.
Age Restriction: 21 and Above Only
The jilivc platform is exclusively for individuals aged 21 years and older. This is not a recommendation — it is a legal requirement mandated by the Philippine Amusement and Gaming Corporation (PAGCOR) and enforced across all licensed online gaming operators in the Philippines. Underage gambling is illegal and harmful, and jilivc takes this restriction seriously.
During account registration, all players must provide accurate date of birth information. jilivc reserves the right to request government-issued identification (UMID, SSS ID, PhilHealth card, driver's licence, or passport) at any time to verify your age. Accounts found to belong to individuals under the age of 21 will be immediately closed, all funds will be returned to the source payment method, and the account holder may be reported to relevant authorities.
If you are a parent or guardian and are concerned that a minor in your household may have accessed jilivc using false information, please contact our support team immediately. We will investigate, close the account if applicable, and work with you to prevent future access.
Parents and Guardians
Protect minors in your home by using parental control software on shared devices, monitoring internet usage, and ensuring that payment methods (GCash, Maya, bank accounts) are not accessible to individuals under 21 years of age.
If you suspect a minor has used your jilivc account or payment details, contact support immediately.
Responsible Gaming Tools at jilivc
Every jilivc account includes a suite of responsible gaming tools accessible directly from your account dashboard. These tools allow you to set binding limits on your gaming activity, take breaks when needed, and permanently exclude yourself from the platform if you feel gambling has become a problem. All tools are free to use, activate immediately, and are designed to put control back in your hands.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control the amount of money you can add to your jilivc account. Once a deposit limit is set, it takes effect immediately and cannot be increased for 24 hours — giving you a cooling-off period to reconsider any impulsive decisions. Decreasing a limit or setting a stricter limit applies instantly.
Deposit limits are particularly effective for players who want to enjoy jilivc's games without risking more than they can afford. If you reach your limit, any further deposit attempts will be blocked until the limit period resets.
Loss Limits
Loss limits allow you to cap the total amount you can lose (deposits minus withdrawals) over a daily, weekly, or monthly period. Once you reach your loss limit, you will be unable to place further bets until the period resets. This tool is valuable for players who want to define a clear financial boundary for their gaming activity.
Session Time Reminders
jilivc can send you on-screen reminders at intervals you set — for example, every 30 minutes, 60 minutes, or 2 hours — to let you know how long you have been playing. These reminders help you maintain awareness of time spent on the platform and encourage regular breaks. Time can pass quickly when you are immersed in a game — a simple reminder can be the nudge you need to step away.
Cool-Off Periods
A cool-off period temporarily suspends your jilivc account for a duration you choose — 24 hours, 48 hours, 7 days, or 30 days. During the cool-off period, you will not be able to log in, place bets, or deposit funds. This tool is ideal if you feel you need a short break to reassess your gaming habits without committing to permanent account closure.
Cool-off periods activate immediately and cannot be reversed once set. When the period expires, your account will automatically reactivate, and you can resume play. If you decide during the cool-off that you need more time, you can request an extension or escalate to self-exclusion.
Self-Exclusion
Self-exclusion is a serious, long-term tool for players who recognise that they have lost control of their gambling and need to stop entirely. When you self-exclude from jilivc, your account is immediately and permanently closed for the duration you select — minimum 6 months, up to a maximum of 5 years, or permanently.
During a self-exclusion period, you cannot log in to your jilivc account, create a new account, or access jilivc services in any capacity. Any attempts to circumvent self-exclusion (such as registering a new account under a different name) will result in immediate closure of the new account and forfeiture of funds.
At the end of a self-exclusion period, your account will not automatically reactivate. You must contact jilivc support and complete a reactivation review before you can resume play. This ensures that reactivation is a deliberate, considered decision — not an impulsive one.
Need Help Setting Limits?
If you are unsure which responsible gaming tool is right for your situation, or if you need assistance setting up limits, jilivc's customer support team is available 24/7 via live chat. Our team is trained to handle responsible gaming requests with sensitivity and confidentiality.
You can also request that a member of the support team set limits on your behalf if you prefer not to navigate the settings yourself.
Recognising Problem Gambling
Problem gambling — also known as gambling disorder or compulsive gambling — occurs when gambling behaviour becomes difficult to control and begins to cause harm to your finances, relationships, mental health, or daily responsibilities. Not everyone who gambles will develop a problem, but it is important to recognise the warning signs early so you can take action before the harm escalates.
The following are common indicators that gambling may be becoming a problem. If several of these apply to you or someone you know, it may be time to seek help or use jilivc's responsible gaming tools.
Spending more money on gambling than you can afford, or gambling with money intended for bills, rent, or food.
Gambling for longer than you intended or losing track of time while playing on jilivc or other platforms.
Repeatedly trying to win back losses by placing larger bets (known as "chasing losses").
Neglecting work, family, or social commitments because of gambling or the time spent thinking about gambling.
Lying to family members, friends, or colleagues about how much you gamble or how much money you have lost.
Borrowing money, taking out loans, or selling personal items to fund gambling activity.
Feeling anxious, irritable, restless, or depressed when you are not gambling or when you try to cut back.
Gambling as a way to escape problems, relieve stress, or cope with negative emotions rather than for entertainment.
If you recognise these patterns in yourself, you are not alone — and help is available. Problem gambling is a recognised behavioural disorder, and it responds well to treatment and support. The first step is acknowledging the issue and reaching out for help.
Getting Help and Support
If you believe you may have a gambling problem, or if gambling is negatively affecting your life, jilivc encourages you to seek professional support. Several organisations in the Philippines provide free, confidential counselling and treatment services for problem gambling.
National Center for Mental Health (NCMH)
The National Center for Mental Health in Mandaluyong City offers counselling and psychiatric services for individuals struggling with gambling disorder and other behavioural addictions. Services are available in English and Filipino. Contact NCMH at their crisis hotline: 0917-899-USAP (8727) or visit their facility for in-person consultation.
PAGCOR Responsible Gaming Program
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a Responsible Gaming and Awareness Program that provides information, counselling referrals, and self-exclusion registration for Filipino players. For more information on PAGCOR's responsible gaming resources, visit the PAGCOR official website or contact their responsible gaming helpline.
Department of Health (DOH) Mental Health Services
The Department of Health provides mental health support services through regional health offices across the Philippines. Many DOH facilities offer counselling for gambling-related issues as part of their mental health programs. Contact your nearest DOH regional office or call the DOH hotline for assistance.
Private Counselling and Therapy
Licensed psychologists and therapists in Manila, Quezon City, Cebu, Davao, and other major cities offer private counselling for gambling disorder. Cognitive-behavioural therapy (CBT) has been shown to be particularly effective in treating problem gambling. Your primary care physician or a mental health professional can provide referrals.
What jilivc Will Not Do
As part of our responsible gaming commitment, jilivc pledges that we will never engage in the following practices:
- Market or advertise jilivc services to individuals under 21 years of age
- Promote gambling as a way to solve financial problems or earn a reliable income
- Send promotional communications to players who have self-excluded or opted out of marketing
- Encourage players to increase bets after losses or suggest strategies for "winning back" lost funds
- Prevent or delay players from setting responsible gaming limits or self-excluding
- Pressure players to remove limits, reactivate accounts, or reverse self-exclusion decisions
- Penalise or disadvantage players who use responsible gaming tools
If you believe jilivc or any member of our team has violated these commitments, please report the issue immediately to our Data Protection Officer or escalate your concern to PAGCOR's responsible gaming division.