Privacy Policy

1. Scope and Application

This Privacy Policy applies to all personal data processed by jilivc in connection with the operation of the jilivc Platform, including the website at jilivc.cam, any mobile-optimised interface, and all services and features accessible through these channels. It applies to registered account holders, individuals who have initiated but not completed registration, and unregistered visitors who browse the jilivc website.

By accessing the jilivc Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform.

2. Personal Data We Collect

jilivc collects several categories of personal data from players and visitors. The type and extent of data collected depends on how you interact with the Platform — from simply browsing our website to holding a fully verified jilivc account.

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, nationality, gender	Account registration and KYC verification
Contact Data	Philippine mobile number, email address	Account registration
Verification Data	Government-issued ID (UMID, SSS, PhilHealth, driver's licence, passport), selfie photograph	KYC verification process
Financial Data	GCash account number, Maya account, bank account details (BPI, BDO, Metrobank), transaction history	Deposits, withdrawals, payment method registration
Gaming Data	Betting history, game session logs, win/loss records, bonus usage, responsible gaming limit settings	During Platform use
Technical Data	IP address, device type, browser type, operating system, session timestamps	Automatically on website and Platform access
Communications Data	Live chat transcripts, email correspondence, support ticket content	When you contact jilivc support
Marketing Data	Promotional preferences, bonus redemption history, opt-in/opt-out status	Account settings and Platform use

3. How We Collect Your Data

3.1 Data You Provide Directly

The majority of personal data jilivc holds about you is provided by you directly — when you register a jilivc account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion. You are responsible for ensuring that the data you provide is accurate, complete, and kept up to date.

3.2 Data We Collect Automatically

When you visit the jilivc website or use the Platform, our systems automatically collect certain technical data, including your IP address, the type of device and browser you are using, pages visited, session duration, and referring URLs. This data is collected through server logs, cookies, and similar technologies and is used for security monitoring, fraud detection, and Platform performance analysis.

3.3 Data From Third-Party Verification Services

In some circumstances, jilivc may receive identity or address verification data from third-party KYC and AML screening service providers. This data is used solely for the purpose of verifying player identity, complying with anti-money laundering obligations, and detecting fraud.

3.4 Data From Payment Processors

When you make a deposit or withdrawal via GCash, Maya, BPI, BDO, Metrobank, GrabPay, or InstaPay, the relevant payment processor may share transaction confirmation data with jilivc to enable us to credit or debit your account. jilivc does not store full payment card numbers or full bank account numbers — only the account identifiers necessary to process your transactions and comply with anti-money laundering regulations.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, jilivc processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is required to perform our contractual obligations to you as a jilivc account holder — including account management, payment processing, game operation, and customer support.
• Legal obligation: Processing is necessary to comply with Philippine legal requirements, including KYC verification, anti-money laundering (AML) obligations, and responsible gaming regulations.
• Legitimate interests: Processing is carried out for jilivc's legitimate business interests, including fraud prevention, security monitoring, Platform improvement, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: For certain processing activities — such as sending marketing communications — jilivc relies on your explicit consent. You may withdraw consent at any time through your account settings or by contacting support.

5. How We Use Your Personal Data

jilivc uses your personal data for specific, legitimate purposes only. We do not use your data for purposes incompatible with those described in this Policy. The primary purposes for which jilivc processes personal data include:

• Creating, verifying, and managing your jilivc account
• Processing deposits, withdrawals, and other financial transactions
• Verifying your identity and age in compliance with Philippine law (minimum age 21 years)
• Detecting and preventing fraud, money laundering, and other illegal activities
• Providing customer support and resolving disputes
• Monitoring gaming activity for responsible gaming purposes, including identifying players who may need support
• Sending service-related communications, including account notifications and security alerts
• Sending promotional and marketing communications where you have opted in
• Complying with regulatory, legal, and audit requirements
• Improving Platform performance, game offerings, and user experience
• Enforcing jilivc's Terms & Conditions and other policies

6. Sharing and Disclosure of Data

6.1 Third-Party Service Providers

jilivc shares personal data with trusted third-party service providers who assist us in operating the Platform. These include payment processors (GCash, Maya, banks), KYC and identity verification providers, game software providers, cloud hosting services, fraud detection systems, and customer support platform providers. All third-party providers are contractually required to process your data only for specified purposes and to maintain appropriate data security standards.

6.2 Regulatory and Legal Authorities

jilivc may disclose personal data to Philippine regulatory authorities, law enforcement agencies, courts, or other government bodies where required by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) of the Philippines and related regulations.

6.3 No Sale of Personal Data

jilivc does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is shared with third parties only as described in this Policy and only to the extent necessary for the stated purpose.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jilivc's business, personal data held by jilivc may be transferred to the successor entity. You will be notified of any such transfer and the applicable privacy terms before your data is transferred and becomes subject to a different Privacy Policy.

7. Cookies and Tracking Technologies

7.1 Types of Cookies Used

jilivc uses cookies and similar tracking technologies on the jilivc website and Platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and improve your experience. The types of cookies we use include:

• Essential cookies: Required for the Platform to function — including session authentication, account security, and anti-fraud mechanisms. These cannot be disabled.
• Functional cookies: Store your preferences such as language settings and responsible gaming limit configurations.
• Analytics cookies: Collect anonymised data about how visitors use the jilivc website, helping us identify areas for improvement.
• Marketing cookies: Used to measure the effectiveness of jilivc's promotional campaigns. These are only set where you have consented.

7.2 Managing Cookies

You can manage non-essential cookie preferences through your browser settings or the jilivc cookie preference centre. Disabling essential cookies will prevent you from logging in to or using your jilivc account. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

8. Data Retention

jilivc retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, or audit requirements. Specific retention periods include:

• Account and identity data: Retained for the duration of your jilivc account and for a minimum of 5 years after account closure, in accordance with Philippine AML regulations.
• Transaction and gaming records: Retained for a minimum of 5 years from the date of each transaction, as required by Philippine financial regulations.
• KYC verification documents: Retained for a minimum of 5 years after account closure or after the relevant transaction, in line with AML obligations.
• Customer support communications: Retained for 3 years from the date of the communication.
• Marketing preferences and consent records: Retained for the duration of your account plus 2 years after account closure.

When personal data is no longer required and the applicable retention period has expired, jilivc will securely delete or anonymise the data.

9. Data Security

jilivc implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Access controls limiting data access to authorised personnel only, on a need-to-know basis
• Regular security audits and vulnerability assessments
• Incident response procedures for detecting, reporting, and managing data breaches
• Staff training on data privacy and security obligations

While jilivc takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You play a role in protecting your data by using a strong, unique password for your jilivc account and by not sharing your login credentials with any third party.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by jilivc. To exercise any of these rights, contact jilivc's Data Privacy Officer via the contact details in Section 13.

jilivc will respond to data subject requests within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

If you believe jilivc has not adequately addressed your data privacy concerns, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11. Minors and Age Restriction

The jilivc Platform is strictly intended for individuals aged 21 years and above in accordance with Philippine law. jilivc does not knowingly collect or process personal data from individuals under the age of 21. If jilivc discovers that a user under the age of 21 has registered an account or provided personal data, the account will be immediately closed, all data will be deleted, and any deposited funds will be returned to the source payment method.

If you have reason to believe that a minor has provided personal data to jilivc, please contact our support team immediately so we can investigate and take appropriate action.

12. Changes to This Policy

jilivc reserves the right to update or revise this Privacy Policy at any time. Material changes — such as changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — will be communicated to registered players via email notification and a prominent notice on the jilivc website. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision.

Your continued use of the jilivc Platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the Platform and may request account closure.

13. Contact and Data Queries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jilivc, please contact us through the following channels. jilivc has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012.

• Live Chat: Available 24/7 on the jilivc website — average response time under 2 minutes
• Support Email: [email protected]
• Subject Line for Privacy Requests: Include "Data Privacy Request" in your subject line for faster routing to the DPO team
• Languages: English and Filipino